- North America:

Canada, Puerto Rico, United States of America

- Oceania:

Australia, New Zealand

- Europe:

Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Hungary, Ireland, Italy, Netherlands, Norway, Poland, Slovakia, Spain, Sweden, United Kingdom

- Asia:

Hong Kong, Indonesia, Japan, Malaysia, Philippines, Singapore, South Korea, Taiwan, Thailand

- Middle East:

Kuwait, Qatar, Saudi Arabia, United Arab Emirates

All orders receive tracking numbers with live updates of your package.All tracking information is sent within 24 hours after dispatch!You can track your package with the provided tracking number via our tracking page or via the tracking page of the courier.

Yes! Slvaski offers a lifetime warrantyfor each order. The warranty applies to all items purchased directly from Slvaski and covers all defects in your jewelry under normal use during the warranty period.

Refund policy

We have a 90-day return policy, which means you have 90 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.To start a return, you can contact us at Support@slvaski.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.You can always contact us for any return question at Support@slvaski.com.Damages and issuesPlease inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.Exceptions / non-returnable itemsCertain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.Unfortunately, we cannot accept returns on sale items or gift cards.ExchangesThe fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.RefundsWe will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

You can contact us at Support@slvaski.com or call us at +1-647-806-6380